Policies

Contact Us
Questions? Concerns? Ideas? Please email us at orders@matbock.com or fill out our contact form HERE and we will get back with you as soon as possible

Mailing Address
MATBOCK, LLC
1164 Millers Lane, Suite D
Virginia Beach, VA 23451

Phone: 757-828-6659

Cage - 6C3T1
DUNS - 021885423

Cancellations
Orders may be cancelled within 24 hours of the time the order was placed online. You must email orders@matbock.com to request a cancellation within 24 hours. Please include your full name, contact phone number, order number, items orders and order total. 

Shipping Information 

We ship with UPS but accept returns via USPS, FEDEX and UPS – Customer is responsible for return shipping costs.

Orders will be shipped within 2 days if product is in stock. MATBOCK constantly strives to improve our gear and there may be times where we are modifying a product to improve its functionality. All customers will be notified if any item in their order is not in stock and the expected delivery date within 24 hours of placing your order.

Expedited orders received after 8:00am (West Coast time, PST) will go out the next business day. Overnight orders will arrive on the 2nd business day after order was placed. 2nd day orders will arrive on the 3rd business day after order was placed. This does not include weekends or holidays.  

MATBOCK does not refund shipping costs on returned orders. If you have specific needs or questions click Contact Us.


E-Commerce Returns Policy


At MATBOCK we take a great amount of pride in our products and work hard to provide our valued customers top of the line equipment. If at any time our products do not meet your needs please return the item by following our e-commerce return policy within 30 days from the date your order was placed.

ITAR Compliance

ITAR Disclaimer from U.S. State Department. 

At MATBOCK we take a great amount of pride in our products and work hard to provide our valued customers top of the line equipment. If at any time our products do not meet your needs please return the item by following our e-commerce return policy within 30 days from the date your order was placed.

How to Return a Product Purchased from our E-Commerce Site

A Return Authorization (RMA) must be requested up to 30 days from the invoice date. To secure an RMA contact us e-mail at orders@matbock.com - and we will provide a RMS number and shipping address Returns and refunds are only accepted for items purchased via www.matbock.com. Items must be returned in its original condition and including the original packaging. It is highly suggested to use a traceable shipping method for all returned items. If an item is being returned for credit, no credit will be issued until the item has been inspected. Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments. Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.

Important Things to Know

All products are covered by the manufacturer's warranty against defects. Your order may be shipped in separate boxes, and they may be delivered at separate times.


Thank you - we appreciate your business